The Pet Naturopath is an Australian animal naturopathy and nutrition consulting business operated by Jessica Rice. We provide online nutrition and raw feeding consultations for cats and dogs to clients across Australia.
This Privacy Policy explains how we collect, hold, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.
By using our website or engaging our services, you consent to the practices described in this policy. If you do not agree, please do not submit personal information to us.
We may collect the following types of personal information:
If you book and pay for a consultation through our booking system (Acuity Scheduling), payment card details are collected and processed directly by Acuity Scheduling and its payment processor (Stripe). We do not store your full card details on our systems.
This data is collected automatically via Google Analytics and is used in aggregate form to understand how our website is being used.
We collect personal information through the following channels:
We only collect personal information that is reasonably necessary for the purposes described in this policy. You are not required to provide all information requested, but not providing certain details may limit our ability to provide you with a high-quality consultation.
We collect and use personal information for the following primary purposes:
We will not use your personal information for any purpose that is incompatible with the primary purpose of collection without your consent.
We do not sell, rent, or trade your personal information to third parties. We may share your information with the following trusted service providers, only to the extent necessary to deliver our services:
| Service | Purpose | Country |
|---|---|---|
| Acuity Scheduling (Squarespace) | Online appointment booking and payment processing | United States |
| Stripe | Payment card processing (via Acuity Scheduling) | United States |
| Mailchimp (Intuit Inc.) | Email newsletter delivery and lead magnet distribution | United States |
| Formspree | Contact form submission processing and email forwarding | United States |
| Google Analytics | Website traffic analysis and performance reporting | United States |
Overseas disclosure notice (APP 8): All of the third-party services listed above are based in the United States. By providing us with your personal information and using our services, you acknowledge that your information may be transferred to, stored in, and processed in the United States. We take reasonable steps to ensure these providers comply with standards comparable to the Australian Privacy Principles, and we have reviewed their privacy policies before use. However, once your information is disclosed to an overseas recipient, the Australian Privacy Act may no longer apply to how that recipient handles it.
We may also disclose your personal information if required to do so by law, or in the good-faith belief that such action is necessary to comply with a legal obligation.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:
Client consultation records are retained for a minimum of 7 years from the date of last contact, in line with general record-keeping best practice. After this period, records are securely destroyed.
Please be aware that no method of internet transmission or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Our website uses cookies — small text files stored on your device — to support website analytics through Google Analytics. These cookies help us understand which pages are most visited, where visitors come from, and how people navigate the site. This information is aggregated and does not personally identify you.
You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of some websites but will not prevent you from using our website or booking a consultation.
To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-out Browser Add-on.
Under the Australian Privacy Principles, you have the right to:
To make an access or correction request, please contact us using the details below. We will respond within 30 days. In some circumstances we may need to verify your identity before granting access.
We will not charge a fee for making an access request, although we may charge a reasonable fee to cover the cost of providing access if the request is complex or time-consuming.
If you believe we have mishandled your personal information or breached the Australian Privacy Principles, we encourage you to contact us first so we can work to resolve your concern.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Our website may contain links to third-party websites (such as Acuity Scheduling, Instagram, or TikTok). These sites have their own privacy policies, and we are not responsible for how they collect, use, or disclose your information. We encourage you to review the privacy policy of any third-party site you visit.
Our services are directed at adults (18+) who are the owners or carers of cats and dogs. We do not knowingly collect personal information from children under the age of 18 without parental consent. If you believe a child has provided us with personal information without consent, please contact us and we will take steps to remove it.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes acceptance of the updated policy.
For any privacy-related questions, requests, or concerns, please contact us:
This policy was last reviewed and updated on 5 May 2026.